Returns & Refunds

RETURNS

We’re bummed if you’re not satisfied with the items you received, If for any reason you are not satisfied, please return or exchange the item(s) within 30 days from the day you have received your order and in its original condition. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Used items are not suitable for return or exchange and will be returned.

We offer 30 days return guarantee.

The reasons why the customer can take return/refund. It is given below:

  • Wrong product.
  • Products Expired.
  • Product damaged in shipping.

Please return products to our store:

Address: 11 Street, 3 Quarter, Linh Chieu Ward, Thu Duc District, Ho Chi Minh 700000, Viet Nam.

Condition: New.

Fee:

Restocking fee: Free.

For defective products: Free.

In case the customer is not satisfied: Free.

REFUNDS (IF APPLICABLE)

All transactions, including refunds, will be processed securely via Stripe. You can refer to our Terms & Conditions page for more information. We will usually refund you within 5 – 7 business days. The refund will be issued to the original payment account, as per your request. Depending on the banking process, some working days may take longer. Please contact us if you notice that the refund takes too long to reach you.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 11 Street, 3 Quarter, Linh Chieu Ward, Thu Duc District, Ho Chi Minh 700000, Viet Nam.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and wait for our reply we will send you the address where you send your item back for exchange.

We accept exchanging the size of the product if it does not fit the customer.

RETURN SHIPPING COST:

You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.